1. Information We Collect Automatically
2. Information You Provide To Us
3. How We Use the Information We Collect
4. Sharing Of Information
5. Your Privacy Rights, Choice And Access
7. Security Of Your Information
8. Other Sites
10. Contact Us
Cookies are small text files placed on a Device when the Device is used to visit the Service or the Site. We may place cookies or similar files on your Device for security purposes, to facilitate site navigation and to personalize your experience while using the Service, including by better tailoring internal recommendations and promoted content to your preferences over time.
As is true of most web sites, we and our third party tracking-utility partner gather certain information automatically and store it in log files. This information includes browser type, internet service provider, referring/exit pages, operating system, date/time stamp and clickstream data.
We use this information, which does not identify individual users, to analyse trends, to administer the site, to track users’ movements around the site and to gather demographic information about our user base as a whole.
A pixel tag is a transparent graphic image, sometimes called a web beacon or tracking beacon, placed on a web page or in an email, which indicates that a page or e-mail has been viewed.
In addition to the information we collect automatically, we may ask you to provide Personal Information when you sign up for the Service or otherwise communicate or interact with us. We may also ask you to provide other information about yourself, such as name, e-mail address and phone number. If you apply to become a customer of Spike, we may request additional information from you via customer application forms, insertion orders and other forms. If you do not want your Personal Information collected, please do not submit it. In order to ensure the safekeeping of your information, network advertising companies and publishers are not permitted to directly collect Personal Information through the Service.
Spike uses the information we collect about and from you for a variety of business purposes, including for example: to respond to your questions and requests; to provide you with access to certain functions and features of the Service; to provide and maintain your platform account(s); to verify your identity; to communicate with you about your account and activities using the Service and, in our discretion, to communicate changes to any Spike policy; to improve the Service for internal business purposes; to process applications and transactions; and for purposes we disclose at the time you provide your Personal Information or to which you otherwise consent.
Services on Our Behalf
Though we perform most Services “in-house”, in order to carry out your requests, to make various features, services and materials available to you through the Service, and to respond to your inquiries, in certain instances we may share your Usage Information with third parties that perform functions on our behalf (or on behalf of our partners), such as companies or individuals like an e-mail service provider to send emails on our behalf or a career provider to process employment applications on our behalf and other companies or individuals that host or operate the Service and analyse data or provide customer service including via live chat software. We enter into agreements with all third parties who process Information on our behalf to ensure that they do so in accordance with our instructions and applicable data protection laws.
Spike may transfer and disclose information, including your Usage Information and Device Identifier, to third parties to comply with certain legal obligations when we believe in good faith that the law requires it; at the request of governmental authorities conducting an investigation; to verify, enforce or applicable terms or other applicable policies; to respond to an emergency; or otherwise to protect the rights, property, safety, or security of Spike, our customers or others. This may include exchanging information with other companies and organizations for the purposes of fraud protection and credit risk reduction.
We may use third party analytics vendors to evaluate and provide us with information about the use of the Service. We do not share Personal Information with these third parties, but they may set and access their own cookies, pixel tags and similar technologies on your Device and they may otherwise collect or have access to information about you, including Usage Information.
We may also use third party redirects, which will redirect you through a third party server before redirecting to the final landing page. On this redirect, the third party may place its own cookies, pixel tags and similar technologies on your device (e.g., for purposes of retargeting) and collect or have access to information about you, including Usage Information.
To the extent you have previously registered with us, you may always direct us not to share your Personal Information with third parties, not to use your Personal Information to provide you with information or offers, or not to send you newsletters, e-mails or other communications, by following the removal instructions in the communication that you receive. Please note that we do not send any communications to you unless you have previously indicated to us that you would like to receive such communication. In any event, in each commercial communication we send, we provide an opportunity to opt-out of such communication via an unsubscribe link. Please note that (i) it may take time to process email opt-out requests consistent with applicable law (but no longer than 10 days after receipt of a request) and (ii) you cannot opt-out of transactional or relationship messages sent to registered users of the Service or those who have engaged in transactions with us (e.g., account notifications).
If you wish to verify, correct, update or request the deactivation of your information collected through the Site or Service, you may edit your profile preferences or contact us at the above address or e-mail. In accordance with our routine record keeping, we may delete certain records that contain Personal Information you have submitted through the Service. We will respond to requests for access within 7 days. We are under no obligation to store such Personal Information indefinitely and disclaim any liability arising out of, or related to, the destruction of such Personal Information. In addition, you should be aware that it is not always possible to completely remove or delete all of your information from our databases without some residual data because of backups and other reasons.
Spike will retain your Personal Information for as long as needed to provide services to our customers. Spike will retain and use this Personal Information as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements.
The Service is not directed to children under 13. We do not knowingly collect Personal Information from anyone under 13 years of age. If we determine upon collection that a user is under 13, we will not use or maintain his/her Personal Information without the parent/guardian’s consent. If we become aware that we have unknowingly collected Personal Information from a child under the age of 13, we will make reasonable efforts to delete such information from our records.
We maintain tight controls over all the data we collect, retaining it in firewalled and secured databases with strictly limited and controlled access rights, to ensure it is secure. When you enter sensitive information (such as login credentials) we encrypt that data via SSL encryption. Where we have given you (or where you have chosen) a password that enables you to access certain features of the Service, you are responsible for keeping this password confidential. Please remember that unfortunately, the transmission of information via the internet is not completely secure, so although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted via the Service; any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorized access.
The Service may contain links to other sites that we do not own or operate. This includes links from customers, sponsors and partners that may use our logo(s) as part of a co- branding agreement. We do not control, recommend or endorse and are not responsible for these sites or their content, products, services or privacy policies or practices. These other web sites may send their own cookies to your Device, they may independently collect data or solicit Personal Information and may or may not have their own published privacy policies. You should also independently assess the authenticity of any site that appears or claims that it is a part of the Service (including those linked to through an e-mail or social networking page).